Our Team

Our team has the tools and the expertise to help you tease out the key factors that are potentially constraining your organization's momentum and performance. 

Brett Richards - Founder President Profile

Dr. Brett Richards
President & Managing Partner

  • More than ever before, CEOs need to clear away the fog with better metrics to understand the hidden factors impacting their organization’s ability to grow and achieve long-term success.
    - Dr. Brett Richards | Founder & President


Brett offers renowned expertise in leadership and organizational transformation for Fortune 500 companies. In developing the Organizational Growth Indicator (OGI), Brett has created a breakthrough diagnostic tool designed specifically to help leaders generate growth and build enduring value. 


  • Ph.D. Human & Organizational Systems, Fielding Graduate University
  • M.A. Psychology, Adler University
  • B.A., University of Western Ontario
  • Master Trainer – System of Effective Intelligence
  • EQ-I/EQ360 Coach
  • Developer of Emotional Power®

Mark Follows


Mark has over 25 years of operational consulting experience for leading companies and organizations in many industries all over the world.  As well as being a Partner with Connective Intelligence, Mark is President of Carpedia International.  His areas of expertise include demand planning, marketing and sales, supply chain optimization, change management, and implementation. He is active in the local community and is a highly regarded coach of competitive youth lacrosse.

Education & Areas of Expertise

  • Bachelor’s degree from Harvard University.
  • Business Planning
  • Supply Chain Management
  • Operational Effectiveness

Bruce Good

Bruce Good
V.P. Business Development & Growth

  • The future may not turn out the way you planned, but without a plan, you have no future!" (The OGI should fit into everyone's plan!)
    - Bruce Good


Bruce is an innovative, high-energy executive who brings top leadership skills and creativity to the Connective Intelligence team.  He is President and CEO of By Request Inc., a management consulting company providing professional services to organizations in the Canadian and US markets since 1996.  Bruce's leadership credentials are truly impressive, with 20 years of experience in sales, service, stakeholder relations and communications with Rogers, IBM Canada, Nortel, Bell Canada and Innovative Medicines Canada.

Bruce Good on Understanding Innovation Management in Canadian Firms:      https://youtu.be/bmDgAyaecDM


  • Bachelor's degree, McMaster University
  • Lakefield College School Alumni

Deborah Jann
V.P. Client Experience & Growth

  • Organizations that survive and thrive are the ones that commit to ongoing evolution and growth. Preserve the best of what got you here and refresh the rest to remain prosperous today and relevant tomorrow.
    - Deborah Jann


For the past 20 years, Deborah has worked with leaders and teams across many sectors on the development of smart and innovative training and development solutions. Deborah was a Principal at a large Talent Management consulting organization in the Talent Analytics and Talent & Leadership Development practices. Her background in psychometric assessment, skill training and coaching are traits that make her highly effective as a facilitator and personal effectiveness coach.


  • Honours Bachelor of Arts, Western University
  • Innovation and Design Thinking, Smith School of Business at Queen’s University
  • Master Facilitator of Creative Problem Solving, Innovation, Team Building and Strategic Planning
  • Certification on the Rhodes’ Thinking-Styles Profile™, The Resilience Questionnaire™, Emotional Power™, and The OGI®

Janice Francisco
Strategic Associate

  • Leaders who choose innovation as a strategy for growth and transformation need to understand what innovation looks like for them and practical approaches to achieving it.
    - Janice Francisco


Janice understands the challenge and potential of innovation in both government and Fortune 500 organizations. She is the developer of a practical learning approach that helps leaders and organizations understand, catalyze, and achieve more effective innovation.


  • M.Sc. Creativity and Change Leadership
  • B.A. of Business Management
  • Certified FourSight Administrator
  • IAF Certified Professional Facilitator

Gary Branning
Strategic Associate

  • It’s tough for leaders to accelerate the realization of their vision for the future without tangible data to indicate the transformative horsepower sitting under the hoods of their organizations.
    - Gary Branning


As a thought leader and seasoned executive, Gary is known for his innovative approaches in US healthcare dynamics, managed care, marketing, sales, business development, and finance. Gary balances business savvy with a creative spirit in his work with OGI clients. 


  • Adjunct Professor, Rutgers Graduate School of Business
  • M.B.A. ,Farleigh Dickinson
  • B.Sc., Business Administration Wagner College

Marysia Czarski
Strategic Associate

  • When you have clear, quantitative data available at your fingertips about your organization you can pinpoint opportunities and ensure your learning and development programs are far more strategic, focused and agile.
    - Marysia Czarski


Marysia helps businesses achieve and sustain greater organizational agility and purpose driven growth. To ensure sustainability, her focus is on helping her clients build a culture of innovation by embedding a deliberate creative process into everyday thinking and working processes. Her work spans throughout North America, the UK and Asia.


  • MSc, Creativity and Change Leadership, State University of New York
  • HBA, Ivey Business School, University of Western Ontario
  • Adjunct Faculty, International Center for Studies in Creativity, SUNY
  • Certified Facilitator - Design Thinker from IDEO

Janet L Sernack
Strategic Associate - Australia


Janet has 28 years of experience consulting and leading culture development, change management, leadership and top team education interventions to some of Australasia's and Israel's top 100 companies.  Her vision is to re-invent innovation education to intentionally disrupt and transform corporations globally.


  • Marketing Certificate (Advanced) TAFE
  • Certificate IV in Workplace Training and Assessment TAFE which qualifies me as a tertiary education teacher and lecturer
  • Presencing; Leadership for Profound Innovation and Change (MIT Boston, USA, Otto Scharmer & Peter Senge)
  • Organizational Culture & Leadership; (Professor Edgar Schein, Sloane School of Management, MIT, Boston)

Think your company is ready for growth, but you're not sure how?

You may be missing the key metrics that can tell you why and inform your decisions on how to move forward.